AFD Military, Army Canteen Online Portal Terms and Conditions

AFD Military, Army Canteen Online Portal Terms and Conditions

CSD AFD Login Pagehttps://afd.csdindia.gov.in/login/

CSD AFD New Login Registrationhttps://afd.csdindia.gov.in/register/

I certify that I am eligible for purchase of the item as per “Eligibility Criteria” issued by Canteen Service Directorate. Details are given in link below.

Eligibility Criteria
The item will be used for personal use and will not be sold/ transferred before completion of four years from date of purchase (for four wheelers – five years)

In case of any violation of rules, like being ineligible as per Pay Level, declaring wrong category (Offr/ JCO/ OR), purchase of four wheeler with a gap less than 8 years and purchase of two wheeler/ any other AFD1 item with a gap of less than four years, I am liable to following actions:-

  • (a) My demand will be cancelled.
  • (b) All my Canteen Smart Cards will be blocked for 3 years
  • (c) Refund of money will be given after 90 days.
  • (d) In case of Serving Pers — my unit will be informed to initiate disciplinary action against me.
  • In case I withdraw my application/ cancel my demand for any personal reason after issue of Purchase Order, I am liable for following action
  • (a) 5% of the total cost of item will be deducted as “Cancellation Charges” from my refund amount.
  • (b) Balance refund amount will be given after 90 days.

I understand that all “Chargeback/ Disputes” for online payment method on this portal will not be entertained as the amount gets deposited to Consolidated Fund of India (CFI). Refund, if any will be taken by me separately from Depot/ CSD Head Office and not from the issuing bank.

I accept all the above conditions.

AFD CSD Canteen Online Portal is Absolutely Free

Availing Services on CSD-AFD online Portal is absolutely free. In case, anyone asks for any money for registration/filling form on the portal or getting supply order released, it should be immediately reported to [email protected]

CSD Canteen AFD Items Online Purchase to Frequently Asked Questions (FAQ)

What is the periodicity of other AFD purchases in CSD ?

Once in four years.

Is there any minimum service requirement as in car for other AFD items in CSD ?

No, all category of canteen smartcard holders as stated above are entitled to purchase other AFD items irrespective of service period.

Who all are entitled for other AFD (Two Wheeler, Fridge, Washing Machine, T.V, AC) items?

Following category of canteen smartcard holders are authorised for other AFD items:-

  • (a) Serving Armed Forces personnel.
  • (b) Retired Armed Forces personnel.
  • (c) Serving Defence Civilians.

Why can’t I pay through Payment Gateway/ Online Payment when I have opted for a loan?

For loan the only payment option is direct transfer because the payment gateway will accept only full payments.

Dealer Price is filled but still the error is showing, “Billing dealer price is required filed. ”?

The “Dealer Price” has to be exactly the same as the “Net price to be Paid”.

Can I change the pre-filled details in checkout form in CSD ?

No, all these details are picked from the registration form that the user filled while registration. Please contact the helpdesk for further query.

CSD Canteen Can I buy a second car from AFD within 5 years of buying the first car, if I transfer the first one to my family member’s name?

No, the car cannot be transferred before completing 5 years of purchase.

When can I buy the same category product again?

Any product of the same kind can only be bought once in a specified period. Kindly contact CS Directorate for more information.

Why do I get this alert, “You are not entitled to purchase the selected car”?

There are three entitlement categories(Officers, JCO, OR) and every category has a different allowance. If any user is getting the above said message then the user must choose a different product of lower value within their allowed limit.

What if I forget my login password in CSD Portal?

You can reset your password using “lost your password” on login page.

Why can’t I login after registration? Or Why my login details are invalid after registration?

Users will be notified on registered email address after administrator’s approval. Login account will remain invalid till approval.

Why do I get this alert, “Email already exists”?

There is an username that is already registered with the same email id.

Why do I get this alert, “User Name already exists”?

The username entered has already been registered. Please choose different username.

Why do I get this alert, “Chip Number already exists”?

There are high chances that you already have username registered with the same Chip Number. Please contact the helpdesk at 0120-4699923.

Why do I get this alert, “Grocery Card ID already exists”?

There are high chances that you already have username registered with the same Grocery Card ID. Please contact the helpdesk at 0120-4699923.

What are mandatory documents for registering at CSD-AFD?

  • Grocery Card/ Canteen Card
  • Beneficiary Mobile Number
  • PAN Card

What is the latest policy on purchase of four wheeler through CSD?

Pay Band Cost Periodicity
Pay Level 3A to 6 (including Retired) & Widows (As applicable) Rs. Six Lakhs excluding taxes First car in service and Second car after Retirement. First car after Five Years of service. Gap between purchase of Two cars to be Eight years. For Widows, if the late husband had purchased a car each while in service and after retirement then the widow will not be eligible to buy a car. In case late husband had purchased only one car while in service, then widow can buy one car through CSD after a gap of Eight year from the date of last purchase.
Pay Level 7 to 9 (including Retired) and Widows as applicable Rs.Seven Lakhs excluding taxes First car as an OR, second car on promotion as JCO and thrid car after retirement. First car after Five year of service. Gap between purchase of Two cars to be Eight years. For Widows, if the last husband had purchased a car each while in service as well as after retirement then the widow will not be eligible to buy a car. In case late husband had purchased car (s) only while in service, then widow can buy one car through CSD after a gap of Eight years from the date of last purchase.
Pay Level 10-18 (Including Retired) and Widows (as applicable) Rs.15 Lakhs excluding taxes Once in Eight years
Serving Civilian Officers (Paid out of Defence Estimates) in Pay Level 11 to 18) Rs.15 Lakhs excluding taxes Once in Eight years

Contact Details

CSD AFD Help Desk Contact Numbers

  • For issues related to registration: 0120-4699923
  • Helpline number of CS Directorate: 011-26181892
  • CSD HO helpdesk for issues related to price/ dealer list/ depot list: 022 35104186/022 35104185 or email id : or whatsapp no : 919321601308
  • Kindly Contact the above numbers based on your issue, from Monday to Friday between 10:00 A.M – 5:00 P.M
    For Payment/Memos/Re-certification/BG related queries